Our cornerstones are our Gateways:
online and offline, new and old, traditional
and cutting edge.
SHC has invested tremendous resources into building an industry leading Tech Suite of services that, although not always visible, is constantly working on behalf of our clients. These services work in the background of your projects 24/7/365 to ensure SHC achieves Perfect Data.
Real time access to your data, or data delivered to you
- Simple top-line reports with response frequencies and bar charts
- Verbatim files with comments to open-ended questions
- Banner tabulations by selected subgroups
- Data files in any format to meet your needs including SPSS, Word, Excel, Access, ASCII, SAS and many other available formats.
Online & Mobile Quality Control
- Checking during programming, including manual checking of programs and Random Data Generation
- Blurry Box to ensure actual respondent
- Verify respondent ID’s through matching & validation
- Real Time Automated Checks
- Back End Checks
Offline & Telephone Quality Control
Central web based Quality Control management tool for hiring, training, attendance, payroll, shift scheduling and setup, in-shift production management, in-shift quality administration of monitoring and validation processes, as well as providing real-time reporting on all call center activity.